Terms of service
SIA Hairport, registration No. 40203258139, registered address: Lienes iela 10-12, Riga, LV-1009, Latvia (hereinafter referred to as the "Seller"), operates the online store at www.hairport.lv (hereinafter referred to as the "Online Store") and sells goods in accordance with these Terms and Conditions.
The validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:
- Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele
- Latvian bank payments: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank payments: Swedbank, SEB and Luminor, Šiaulių Bankas
- Buy now, pay later: Indivy, Indivy 3, Liisi ID, BigBank, Moki3, Mokilizingas
- Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästopankki
- Card payments: Visa / MasterCard
- Gift cards
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
Orders are delivered to Latvia, Lithuania and Estonia. Delivery to other European Union countries is available by prior arrangement. Please contact us at hairport.studija@gmail.com to discuss delivery options.
Orders are shipped via OMNIVA parcel lockers. Customers can also choose to collect their orders in person from Hairport Studio at Lienes iela 10, Riga.
Shipping costs are displayed before order confirmation. Orders are usually delivered within 2–5 business days after the order is placed and payment is confirmed.
If delivery is delayed, the Seller will inform the Customer and fulfil the order in accordance with applicable laws and regulations.
Right of withdrawal
The Customer has the right to withdraw from the distance contract within 14 calendar days of receiving the goods, without giving any reason. The right of withdrawal does not apply to Customers who are legal entities.
To exercise the right of withdrawal, the Customer must inform the Seller of their decision within 14 days of receiving the goods by sending a clear statement to hairport.studija@gmail.com, including the order number. The Customer may also use the withdrawal form provided by the Seller.
The Customer has the right to inspect the goods to the same extent as would be permitted in a physical store, in order to establish their nature, characteristics and functionality.
The Customer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary for inspection. In such cases, the Seller may claim compensation for the proven reduction in value in accordance with applicable law.
Returned goods may be brought in person to Hairport Studio at Lienes iela 10, Riga, or sent to the return address provided by the Seller. Please contact hairport.studija@gmail.com before sending the goods to confirm the return address.
Customers are encouraged to retain the original packaging, labels and all included accessories.
The Customer must return the goods without undue delay and no later than 14 days after notifying the Seller of their decision to withdraw from the contract.
For health protection and hygiene reasons, the right of withdrawal does not apply to goods that are unsuitable for return for these reasons if their sealed packaging has been opened after delivery. This exception may also apply to certain cosmetics and hair care products where the conditions set out in applicable law are met.
When exercising the right of withdrawal, the Customer is responsible for the direct cost of returning the goods.
If the goods are damaged, do not match the order or do not conform to the contract, the Seller will cover the necessary costs associated with a valid claim in accordance with applicable law.
The Seller will refund all payments received from the Customer, including standard delivery costs, no later than 14 days after receiving the withdrawal notice. If the Customer selected a more expensive delivery method than the least expensive standard delivery option offered by the Seller, the additional cost will not be refunded.
The Seller may withhold the refund until the returned goods have been received or the Customer has provided proof of their return, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed between the parties.
The Customer may request to cancel an order before it has been handed over for delivery by contacting the Seller at hairport.studija@gmail.com.
If the order has already been dispatched, the Customer may exercise their statutory right of withdrawal, subject to the conditions and exceptions set out in this section.
Defective goods
The Seller is responsible for ensuring that the goods sold comply with the terms of the contract in accordance with the laws and regulations of the Republic of Latvia.
The Customer has the right to submit a claim regarding goods that do not conform to the contract within two years of receiving them. The claim must be submitted within two months of discovering the nonconformity.
If the goods do not conform to the contract, the Customer has the right to request a repair or replacement free of charge, subject to the conditions established by applicable law. In certain circumstances, the Customer may request a price reduction or cancellation of the contract and a refund.
To submit a complaint about defective or nonconforming goods, please contact the Seller at hairport.studija@gmail.com.
The Seller will review the complaint and provide a written response within the period prescribed by applicable law.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
Any matters not covered by these Terms and Conditions shall be governed by the applicable laws and regulations of the Republic of Latvia.
The Customer and the Seller shall first attempt to resolve any disputes through mutual discussions or written communication.
If a dispute cannot be resolved by agreement, the Customer has the right to contact the Consumer Rights Protection Centre of Latvia (PTAC), an appropriate out-of-court consumer dispute resolution body, or the competent court in accordance with applicable law.